1. Why Can't Some Items Be Shipped to My California Address?

Most orders to California can be placed and shipped normally.

If checkout prevents payment, it may be due to state regulations on specific products. Please contact us at dtc@casainc.com for assistance.

2. Can I Add a Gift after Placing My Order?

Gifts must be selected at checkout. Orders placed without a gift selection will not include gifts, and we are unable to provide gifts afterward. Casainc reserves the right of final interpretation for all gift promotions and related policies.

3. How to Confirm Your Order Has Been Received?

We send confirmation emails immediately after your transaction is completed. However, if you use spam blockers or have sender approval settings, you might not receive our email. To ensure you receive your confirmation, please check your spam or junk mail folders. 

4. Advantages of Creating an Account

Creating an account allows you to easily track your orders directly on our website. Additionally, all your orders will be updated with shipping and tracking information via email. If you haven't received an email within 24 hours, please first verify your email address is correct, then check your junk mail, or feel free to contact our customer service for assistance.

5. Credit Card Payments

*Credit Card payments are securely processed by Hong Kong Weifei Home Technology Co., Limited.